Residential Lead Hand

Oakville, ON, Canada

Full Time

Mid Level

Naylor Building Partnerships Inc. is seeking a motivated and experienced 313D HVAC Technician to join the HVAC division as a Residential Lead Hand. This role is ideal for a technically strong individual who is passionate about mentorship, operational consistency, training, and supporting the success of our residential service teams.

The Residential Lead Hand will provide technical oversight and guidance across residential operations, ensuring consistent service delivery, supporting technicians in the field, and helping our teams resolve complex technical issues. This position will also act as the primary escalation point for challenging service situations while collaborating closely with Condo Operations Managers to support service planning and execution.

Naylor offers a comprehensive benefits package designed to support employees & their families in managing their health and wellness needs. The following is a list of the many benefits that could be available to you as a valued Naylor Employee:

Competitive pay ($48.56/hour)
Benefit package including Medical/ Dental/ Vision/ Health Care Spending Account insurance programs
10% Vacation/Stat holiday pay to start
RRSP matching program
Profit sharing program
Life insurance for you and your family
Uniform allowance & Tool loan program
Training opportunities through our Learning Management System
Career development opportunities

Key Responsibilities:

Provide technical oversight and support to residential technicians across service and maintenance activities.
Act as the primary escalation point for complex technical issues, helping troubleshoot and guide resolution.
Deliver mentorship and coaching to technicians to promote technical growth, safety, and best practices.
Promote consistency in service standards and operational processes across residential sites.
Assist with the preparation and review of quotes for residential service work.
Participate in technician site visits when additional technical support or assessment is required.
Support the training and development of technicians, including identifying skill gaps and coordinating training opportunities.
Assist with scheduling and booking required inspections for residential properties.
Work closely with Condo Operations Managers to support planning, service delivery, and client satisfaction.
Contribute to continuous improvement initiatives within residential operations.

Requirements:

Strong technical background in HVAC or mechanical systems within residential buildings
Demonstrated ability to troubleshoot complex technical issues and guide others through solutions.
Proven experience providing mentorship, coaching, or technical leadership.
Strong communication and collaboration skills with both field teams and operational leadership.
Ability to manage multiple priorities while maintaining high service standards.
Previous experience working with condominium or multi-residential buildings is considered an asset.
313D Residential Air Conditioning Systems Mechanic License
GT2 Gas Technician license required or higher and ODP certification
Valid Ontario Driver’s licence and insurable on our fleet policy
Ability to obtain a clean security clearance check
Ability to work on-call shifts is required
Computer aptitude

Accessibility for Applicants: Naylor Building Partnerships Inc. is committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Naylor’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at [email protected].

Please note: this posting is for an existing vacancy.

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Naylor is committed to maintaining its position as the leading service company in the delivery of preventive maintenance. Service delivery excellence means the investment and development of people – something that Naylor has as a top priority.

Residential Lead Hand

Apply for this position

Naylor is committed to maintaining its position as the leading service
company in the delivery of preventive maintenance. Service delivery
excellence means the investment and development of people –
something that Naylor has as a top priority.